Climate Controlled Storage FAQS

FAQS - Climate Controlled Storage

Your questions on climate controlled storage answered

Here are some typical storage related questions we get asked. If you can't find the answer here then we can help you over the phone, web or in person so just call, contact us or pop in.


General

Can you manage my storage for me?

Yes, our experts will manage all aspects of your storage, including transport, packaging, storage and inventory services as you require.

How do I contact you if I need to?

Our friendly team is always on hand if you need help with collections, deliveries, need any advice or just have any questions that you would like to discuss. Simply call us on 0800 027 2668 or use our handy contact form.

Do you do export packing?

Yes, we pack your items to export quality for storage, our experts will pack each item individually to offer the best possible protection for your art piece's unique requirements.

Are my items insured when they are stored?

Please speak to a member of our team for more details about insurance cover.

Is there a minimum storage period?

No minimum, but we do operate a monthly billing cycle so you will be billed for a minimum of a month’s storage.

What can’t I store in my room?

You can store virtually anything except:

 - Living materials, such as animals and plants
 - Hazardous items such as flammable liquids or explosives
 - Items that can decompose such as food
 - Unauthorised or illegal goods such as firearms

NB Customs and police have statutory rights enabling them to visit your room.

The Storage Environment

How secure is your warehouse?

Our warehouse has 24 hour monitoring, fire alarms and smoke detectors. Your items could not be under safer care. We can also offer specialist climate controlled storage for items such as wine that require extra precaution when they are stored.

How accurate is your climate control?

Our climate controlled system is accurate to 1 degree Celsius.