Cube Mini FAQs

Got a question? Here are some of the questions we get asked all the time!

If you can’t find the answer to your question here, drop us a message or call us or simply pop in. We are always here for you!

  • Are the boxes environmentally friendly?

    Our durable plastic boxes are far more environmentally friendly than ordinary cardboard boxes. They are reusable and this decreases the amount of waste sent to landfill sites and at the end of the box’s lifecycle can be recycled.

  • Are my items insured when they are stored?

    Yes. We highly recommend storage insurance to all our customers. We’ll be happy to arrange for insurance coverage for you or if you have your own insurance coverage simply provide us a copy of your insurance plan.

  • Can I go to your storage facility directly if I want to add or take away items?

    To ensure the highest standards of security, we do not allow you to access your box at our storage warehouse facility, but we are more than happy to arrange deliveries or collections at times that are convenient for you.

  • Do you open the boxes we store?

    Your Cube Mini boxes will be sealed with unique numbered security seals. Unless we have a legitimate legal concern or are under direction from customs or police officers, we will not open your boxes.

  • How Cube Mini Storage Works

    It’s easy! Just call us or fill in our online contact form and we will be in touch to arrange the plastic storage box delivery and collection. During your chosen collection time we will arrive at your address, securely seal the boxes and take them to our warehouse where they will be stored.

  • How do I contact you if I need to?

    Our friendly team is always on hand if you need help with collections, deliveries, need any advice or just have any questions that you would like to discuss. Simply call us on 0800 027 2668 or use our handy contact form.

  • How secure is your warehouse?

    Our warehouse has 24 hours monitoring, fire alarms and smoke detectors. Your items could not be under safer care. We can also offer specialist climate controlled storage for items such as wine that require extra precaution when they are stored.

  • What can I store in my Cube Mini?

    You can store virtually anything except:

    – Living materials, such as animals and plants
    – Hazardous items such as flammable liquids or explosives
    – Perishable items such as food
    – Unauthorised or illegal goods such as firearms

    NB Customs and police have statutory rights enabling them to visit your room.

  • How many boxes can I store at a time?

    There is no limit or maximum number of boxes. If you are unsure as to how many boxes you will actually need, don’t worry – we can deliver extra boxes for your packing and you will only pay for the boxes you store. To make life easier, our team are always on hand to discuss your requirements and can make suggestions as to the number of boxes you will require.

  • How much does it cost?

    Our plans start from just £4.99 per month, and your first collection is included if you prepay for six months or more of storage. Other than a minimum storage period of one month, there are no other limits to the amount of time you can store items for, or the number of boxes you can store.

  • How will I be billed?

    We run a first of the month billing cycle. For the first calendar month of your storage, you will be charged from the day that your packed boxes have been securely stored to the end of that month, and then on the first day of each subsequent calendar month. You will be liable for full month storage charges irrespective of the date you wish to have your items delivered and your storage terminated.

  • Is there a minimum storage period?

    No minimum, but we do operate a monthly billing cycle so you will be billed for a minimum of a month’s storage.

  • What are your collection and delivery charges?

    Our collection and delivery charges depend on your location, please contact us for more details.

  • Can I go to your storage facility directly if I want to add or take away items?

    To ensure the highest standards of security, we do not allow you to access your box at our storage warehouse facility, but we are more than happy to arrange deliveries or collections at times that are convenient for you.

  • Can I store my own boxes?

    No, to ensure consistent levels of security in our service we can only store the boxes that we provide you with.

  • Do you offer a packing service?

    If you need a hand with packing your boxes, please speak to a member of our team or contact us to discuss your requirements in more detail.

  • Do you sell packing materials?

    Yes, we sell the full range of packing materials including boxes, tape and bubble wrap – you can see our full range in our online box shop.

  • How do I lock the boxes?

    The boxes come with an integral lid; once these are shut, we will provide you with a secure, numbered seal to lock the boxes securely and ensure that your contents are safe and cannot be tampered with.

  • How long do I have to pack my boxes before I can have them collected and stored?

    You can take up to three weeks to arrange a collection after you have taken delivery of your boxes.

  • How many boxes can I store at a time?

    There is no limit or maximum number of boxes. If you are unsure as to how many boxes you will actually need, don’t worry – we can deliver extra boxes for your packing and you will only pay for the boxes you store. To make life easier, our team are always on hand to discuss your requirements and can make suggestions as to the number of boxes you will require.

  • How many times can I get my boxes delivered or add new stuff

    There is no limit to the amount you can request, and we can schedule in collections and deliveries as soon as we possibly can.  Please speak to our team when you need to arrange a collection or delivery.

  • If I want to pack and have my boxes delivered on the same day, will your team wait for me to pack?

    Our team operate on a collection and delivery schedule. To avoid delays we can wait up to 20 minutes while you pack or transfer your items, after which we will need to arrange an alternate collection slot for you. Our team are happy to advise you as to average packing times if you are unsure as to how much time you may need.

  • Is there a weight limit per box?

    There is no minimum weight, but please do not pack the boxes in excess of 25kg per box in consideration of our team of movers

  • What can I store in my Cube Mini?

    You can store virtually anything except:

    – Living materials, such as animals and plants
    – Hazardous items such as flammable liquids or explosives
    – Perishable items such as food
    – Unauthorised or illegal goods such as firearms

    NB Customs and police have statutory rights enabling them to visit your room.

  • What sizes are your boxes?

    Our standard boxes come in a size of 635 x 410 x 325mm. If you require a larger crate size please speak to a member of our team about our range of reusable plastic packing boxes.

  • How are my boxes transported?

    Your boxes will be transported in our own vans. The boxes themselves provide durable protection so there is no need to worry that your items may get damaged in transit. And should the worst happen, you can speak to our friendly team about claiming through insurance.

  • How are my Cube Mini boxes stored?

    Your boxes are stored in our dry, clean storage units at our secure warehouse. Your boxes will be collected by our expert team and safely loaded into the warehouse itself. A record will be made of their location so that we can easily return your boxes when you need them.

  • How many times can I get my boxes delivered or add new stuff

    There is no limit to the amount you can request, and we can schedule in collections and deliveries as soon as we possibly can.  Please speak to our team when you need to arrange a collection or delivery.

  • Is there a minimum storage period?

    No minimum, but we do operate a monthly billing cycle so you will be billed for a minimum of a month’s storage.

  • What do I do when I want my stored items back?

    Just call us or use our online form and we will be happy to arrange for your items to be delivered to you and we can answer any final billing queries that you may have.

  • What happens if I need to change my delivery or collection slot?

    No minimum, but we do operate a monthly billing cycle so you will be billed for a minimum of a month’s storage.

  • What if I decide to cancel after you have dropped off my boxes?

    If your storage needs change, it’s no problem at all. Just let us know and we will come collect the boxes. Please note that there will be an empty box collection fee.

  • Who will transport my boxes?

    We offer an expert team skilled to the highest of standards. Our team members are handpicked by us to ensure that they promote the Cube Self Storage ideals of only promoting exceptional standards of service.

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