Self Storage FAQs

FAQ - Self Storage

All you need to know about Self Storage

Here are some typical storage related questions we get asked. If you can't find the answer here then we can help you over the phone, web or in person so just call, contact us or pop in.


General

How do I contact you if I need to?

Our friendly team is always on hand if you need help with collections, deliveries, need any advice or just have any questions that you would like to discuss. Simply call us on 0800 027 2668 or use our handy contact form.

Do you have a removals or van service?

We can recommend an excellent removals service or can provide a collection service upon request.

How secure is your warehouse?

Our warehouse has 24 hour monitoring, fire alarms and smoke detectors. Your items could not be under safer care. We can also offer specialist climate controlled storage for items such as wine that require extra precaution when they are stored.

Packing

Do you have any moving equipment available to help me move my items into my storage space?

Yes we offer trolleys and pallets and a variety of moving equipment.

Do you offer a packing service?

If you need a hand with packing your boxes, please speak to a member of our team or contact us to discuss your requirements in more detail.

Do you sell packing materials?

Yes, we sell the full range of packing materials including boxes, tape and bubble wrap - you can see our full range in our online box shop.

Storage

What size rooms do you have?

We offer a large range of standard storage units with sizes from 12 square feet to 140 square feet. Visit our Size / Price / Location page to learn more about the room sizes.

What can’t I store in my room?

You can store virtually anything except:

 - Living materials, such as animals and plants
 - Hazardous items such as flammable liquids or explosives
 - Items that can decompose such as food
 - Unauthorised or illegal goods such as firearms

NB Customs and police have statutory rights enabling them to visit your room.

Is there a minimum storage period?

No minimum, but we do operate a monthly billing cycle so you will be billed for a minimum of a month’s storage.

How secure is your warehouse?

Our warehouse has 24 hour monitoring, fire alarms and smoke detectors. Your items could not be under safer care. We can also offer specialist climate controlled storage for items such as wine that require extra precaution when they are stored.

Can I change to a different size after I’ve already moved in?

If the unit size you want is available at your facility, then yes you can move into another unit. Your local facility manager will be able to assist you in that transition.

Billing

How will I be billed?

We run a first of the month billing cycle. For the first calendar month of your storage, you will be charged from the day that your packed boxes have been securely stored to the end of that month, and then on the first day of each subsequent calendar month. You will be liable for full month storage charges irrespective of the date you wish to have your items delivered and your storage terminated.

Will I need to pay a deposit for my storage unit with Cube Self Storage?

There is a refundable deposit, which is equal to one month’s rent.  When you leave Cube Self Storage, providing you have given us two weeks written notice and that you leave your room in the same condition as when you started your rental period, your deposit will be returned to you.