All you need to know about Self Storage

Here are some typical storage-related questions we get asked. If you can’t find the answers here, you may either contact us via phone, email or just pop in! Our friendly staff are always here to help!

General

  • How does Self Storage at Cube Self Storage work?

    You can store your personal belongings or business items for as little as a month or for as long as you need. Please book Cube storage rooms in advance to ensure your chosen storage size is available on the day that you move in.  

    At Cube Self Storage, flexibility is our top priority, allowing you to scale up or downsize at any time. Enjoy easy and hassle-free switching of storage rooms to best accommodate your needs. At the storage facility, our staff are always available during operating hours to offer helpful advice or assistance should you require. Experience seamless storage services and the best value for money at Cube.  

  • How do I contact you if I need to?

    Our friendly team of experts is always on hand if you need any help with collections, deliveries, advice or just have any questions that you would like to discuss. Simply call us on 0800 027 2668 or drop us a line on our handy contact form. 

  • What size storage do you have?

    We offer a large range of standard storage units and bespoke units for any size as well as climate-controlled secure storage facility. Visit our Size / Price / Location page to learn more about the room sizes. 

  • What if my desired size isn’t available?

    If the online booking system doesn’t show the size you need, feel free to reach out for personalised assistance! You can:  

  • Can I change to a different size after I’ve already moved in?

    Yes, of course! If the unit size you want is available at our facility, you can move into a larger unit to better suit your storage requirements. Our customer service assistant will assist you in that transition. 

  • What can’t I store in my storage unit?

    You can store virtually anything except:

    • Living materials, such as animals and plants
    • Hazardous items such as flammable liquids or explosives
    • Items that can decompose such as food
    • Unauthorised or illegal goods such as firearms 

    NB Customs and police have statutory rights enabling them to visit your room. For a more detailed list of items, visit our Prohibited Storage Items page. 

  • Can the authorities access my storage unit without my express permission?

    Government authorities such as customs and police have statutory rights enabling them to visit your space unit with relevant documentation. As per our storage agreements, we will fully cooperate with all government authorities when they have reasonable cause to suspect that illegal or possibly illegal activities are conducted in our self-storage facility. The extent of our cooperation includes allowing these authorities to inspect your storage unit. 

  • Is there a minimum storage period?

    Yes, it is one month.

Cube Self Storage Facility

  • How to Schedule a Visit to Cube Self Storage Facilities?

  • How secure is your storage facility?

    Our storage facility is secured with 24-hour CCTV monitoring, fire alarms and smoke detectors, with the local Fire Station just 700 yards away. It is a stand-alone premises with perimeter fencing, an entrance gate and keypad access to all storage areas. Pest control equipment and methods are in place, and regular inspections are conducted by specialists. 

    Be assured, when you store with us, the safety of your items is our highest priority. We also offer climate-controlled storage at our facility.

  • Can I park my car at your storage facility?

    Free parking is available at our facility, subject to availability. We also have three Electric Vehicle portals.

Reservations and Booking

  • How to Book a Unit?

    We offer different convenient booking options:  

    • Book Online: Visit Book Now to book a unit
    • Submit a quotation request
    • Submit a contact us inquiry
    • Call us at 0800 027 2668
    • WhatsApp us at +447587094626
    • Email us at storage@ukcube.com
    • In-Person: After visiting our facility, you may book the unit with the Cube Self Storage team 

  • Can I book a space online?

    We offer 24/7 smart online booking, allowing you to easily reserve a storage unit remotely. Alternatively, you can also call us via 0800 027 2668 or email us at storage@ukcube.com. 

  • How does your online booking work?

    Our online booking is free of charge, quick and simple to do. Visit our website, select a unit size, choose how long you want to store at Cube, the date that you want to move in, and complete your payment securely. Once your booking is finalised, you’ll receive a confirmation email with access details to the storage facility. 

    Should your plans change, we would be happy to assist with any amendments or cancellations to your reservation. This includes changes to your chosen room size, move-in dates, length of stay, or store location. Please call us via 0800 027 2668 or email us at storage@ukcube.com to discuss your request. 

  • What if I have reserved a storage unit, but my plans are delayed?

    That’s no problem at all. Just let us know about the changes, and we will be happy to assist you with extending your booking. Please call us via 0800 027 2668 or email us at storage@ukcube.com. 

  • Do I have to reserve a space?

    We do advise it to guarantee a specific room size and to hold the current rate. You can book your move-in up to a month in advance. For your convenience, you can complete your storage contract either online or in-store to move in immediately.

  • Can I rent storage online without going in person?

     Yes – we can send over an electronic version of the contract for you to sign. If you’ve completed the online rental process and submitted payment, we will then just need a copy of your ID. We’ll just need to get you set up with a code to allow you access to the facility.

  • Is the price shown online also available in store?

    Prices may differ between online and in-store, as they are subject to the availability of any special offers or promotions. Prices may differ if obtaining a quote at a later date. Your quote confirmation email guarantees the price offered to you for one month.

  • How quickly can I move in?

    You can move in immediately, providing that you have the relevant documentation needed to complete and sign your contract. 

Packing Materials and Transporting Services

  • Do you have any moving equipment available to help me move my items into my storage space?

    Yes, we offer trolleys.

  • Do you offer packing service?

    If you need a hand with packing your storage boxes, please speak to our customer service assistant or contact us to discuss your requirements in more detail. 

  • Do you sell packing materials?

    Yes, we sell the full range of packaging materials including storage boxes, bags and bubble wrap – you can see our full range under our Box Shop page. 

  • Do you have a removals or van service?

    Yes, we do. Our holding company, Edward Baden offers excellent removal and relocation services. You can rest assured that every stage of your move will be in expert hands and every detail will be taken care of ensuring you a swift and hassle-free move. Learn more about Edward Baden removal services here.

Payment and Billing

  • How will I be billed?

    You will be charged on the day you move in, covering your first month of storage from that date. After that, payments are taken monthly on the same date each month.

  • Will I need to pay a deposit for my storage unit with Cube Self Storage?

    We do not charge a deposit for our storage units, but you will be billed for a minimum of a month’s storage.

  • Do you pro-rata refunds?

    We will pro-rata to the day you wish to vacate your storage unit and your storage terminated provided 2 weeks’ notice is given in writing.

  • Payment Methods

    • In-person: You may visit our reception during office hours, and we accept any card, but not cash.
    • Bank Transfer: The Bank account of the corresponding facility is stated on your monthly invoices. Please email the payment advice with your unit(s) number to the facility you store with us.
    • Credit Card: Please visit the Cube customer’s portal and Login to pay online.
    • AutoPay: Please call us at 0800 027 2668 to arrange payment authorisation.

  • Are there other fees that I should be aware of?

    Currently, we don’t offer an admin fee, although this may change. Late fee will be applied for late payment, and customers will be refused access to the storage facility before the overdue amount is settled.

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