All you need to know about Storage Insurance

Here are some storage insurance questions we get asked all the time. If you can’t find the answer you need here, give us a call or drop us a message or just pop in! We’ll be waiting!

  • Is insurance compulsory?

    Yes. All your possessions must be insured whilst in storage with us. Cube Self Storage offers insurance protection under our own insurance policy. We strive to always go the extra mile and ensure the utmost safety of your possessions when they’re stored with us and to do so we want to ensure you are protected even during unforeseen times such as fire, flood or more! Know that you are adequately insured throughout your storage duration with Cube Self Storage.

  • What does Cube Self Storage’s insurance cover?

    If you take out our insurance, we will cover you against the following usual perils: Actual physical loss or damage to Goods caused by burst pipes; escape of water; theft accompanied by forcible and violent entry or exit; moth, insect or vermin damage caused an external source; fire; lightning; explosion; earthquake; storm; flood; riot; strike; civil commotion; malicious damage; and impact by vehicles or aircraft.

  • What is the process of applying for insurance?

    If you choose to use our insurance, this will be set up when you come into the store to sign your customer licence before you move into your storage room.

  • How much is insurance?

    The cost of insurance starts from £2.50 as per 7 days for £1,999 of coverage, and goes up depending on the level of cover that’s right for you.

  • How do I benefit from the cover?

    You are required to accept the appropriate option shown on Cube’s licence agreement, check that you have inserted a correct valuation for your property and to pay all charges in full.

  • How detailed does the insurance inventory need to be?

    All large items must be listed in your inventory, but you do not need to be so detailed as to include every item listed in a box. For example, “Box of 10 Champagne flutes” would be a satisfactory description including the total value.

  • Why do I have to submit an inventory?

    An inventory of the items you are storing is required as part of the terms and conditions for storage. If you choose our insurance, the inventory also forms part of your insurance validation.

  • How do I update the inventory once I have moved in?

    You will just need to let our friendly customer service assistants know and we’ll update the inventory for you.

  • Is there different insurance for Business Customers?

    No. The insurance we offer is similar for all storage customers.

  • Can I take out my own insurance?

    All our customers need to be insured when storing with us. You may take out your own insurance policy but it must cover belongings stored in Cube Self Storage. Please provide us with proof of your cover if you’re not using our insurance policy. It is your responsibility to keep your insurance documentation valid and up to date.

    If choosing to arrange your own cover you need to supply a letter/policy from your insurance company specifying the following information:

    – A Sum Insured which is adequate to cover the value of all goods being stored on a replacement as new basis;
    – That the cover provided is equal to or better than the perils included within Cube Self Storage’s insurance policy;
    – The name of the insurer and/or broker;
    – The start and end dates of the cover; and
    – Cube Self Storage’s address;

  • What happens if I do not have the required documents?

    If you are unable to provide Cube with the required documents upon signing up to store with us, we will automatically charge you for the applicable insurance charges based upon the value you have declared. You will then have a period of 14 days to provide the required information and sign our declaration to qualify for a full refund of any insurance fees charges to date.